How to book

Necessary steps

To reserve your reSHAPE place, send us an inquiry using the form below.
A reSHAPE representative will contact you to clarify the details of the reservation.
After confirming your reservation for reSHAPE package we will send you:
- Questionnaire
- А list of recommended tests
- A list of things we recommend you to bring with you
- Reservation agreement
- Pro-forma for advance payment

Your reservation is considered confirmed upon payment of a deposit of BGN 500.00 after confirmation.
The rest of the amount should be paid within 10 days before the start of the program;
In case of non-payment within 3 days after confirmation, reSHAPE reserves the right to cancel the reservation.
Payment can be made via bank transfer or credit card.

Business Travel Agency Ltd.
Eurobank Bulgaria AD
IBAN /BGN/: BG77BPBI79401062139001
BIC code: BPBIBGSF

The reSHAPE program is implemented with a minimum of 10 and a maximum of 15 participants registered for the specific announced date.
The deadline for gathering the minimum number of participants is 10 days before the check-in date at the hotel.
In case of failure to gather the minimum number of participants within the specified deadline, we will contact you and offer you a change of date or return of the deposit you paid.
reSHAPE reserves the right to propose on its website and on other partner sites special discounts and promotions at any time and with a specified period of validity, the conditions for which will be explicitly stated in each promotional offer.
reSHAPE reserves the right to cancel a confirmed and paid reservation in case of force majeure, for reasons beyond the company's control. In these cases, we will propose:
– Accommodation for another period, while maintaining the same conditions and prices.
– Refund of the deposit paid within 15 days.
reSHAPE reserves the right to make changes to the daily / weekly program in case of emergency or changed weather conditions.

In case you cancel your participation in the program within 10 days prior to the date of accommodation, no penalties are due;
In case you cancel your participation in the program within 10 to 5 days prior to the date of accommodation, 30% of the reservation amount is due as penalty;
In case you cancel your participation in the program within 5 to 0 days prior to the date of accommodation, 100% of the reservation amount is due as penalty;
In case of departure earlier than the fixed date or delay in arrival for any reason, missed or unused days are not compensated.
In case of No show at the hotel for any reason, 100% of the amount paid on the reservation is deducted
Amounts for requested, but not used in whole or in part consultations, services and therapies, because of the clients’ fault, are not refundable.